Veterinary Requirements:

All dogs entering the property will be required to have proof of the following:

-Rabies 

-Distemper

-Parvo

-Bordetella 

-Flea and Tick medicine is highly recommended

Titers will be accepted as a form of vaccination proof. 

Clients who fail to bring proof of vaccination will be declined boarding for that stay. 

Dogs that are showing symptoms of coughing, sneezing, excess nasal discharge, lethargy, and lameness will not be admitted unless a veterinarian has signed off on their symptoms.

Please note that any medical issues that may require the use of a cone or additional care, should be brought to our attention prior to drop-off.

You will be assigned a 15-minute drop-off window at the point of booking. We ask that you arrive on time as we schedule our day around dog drop-offs. If you are running late, please call or text (413) 329-4872 and request a new drop-off time. 

Pick-up times are available within the hours below. We are happy to coordinate pick-up times on the drop-off day or closer to your dogs’ go-home date. We just ask that you let us know when you plan on arriving 24-hours prior to pickup

Monday - Friday

-Morning hours: 8:00 am-11:00 am

-Evening hours: 3:30 pm-5:30 pm

Saturday and Sunday

-Morning Hours: 8:00am-10am 

-Afternoon Hours: 2:00 pm-4:30 pm

Custom pick-up and drop-off times may be made available upon request with a minimum of 48 hours notice for approval and an additional $15 fee. ( not guaranteed

Holiday Pick up and drop-off times may vary and will be confirmed at booking.

Please provide as much notice as possible if you need to cancel your dog’s stay with us. While we try to be as understanding as possible of unforeseen events, we do enforce the following fees for non-holiday cancellations:

Non-Holiday Cancellations:

Stays canceled within 48-hrs of the booking are subject to a 25% cancellation fee.

Stays canceled within 24-hrs of the booking are subject to a 50% cancellation fee.

No-shows are subject to paying 100% of the missed booking.

Major Holidays:

All major holidays will be subject to a 4-night (5-day) minimum stay requirement. All major holiday bookings require full upfront payment within 24-hours of booking to reserve your kennel. No-shows will be subject to paying 100% for the missed booking. No pick-up/drop-off times are available on the day of any major Holiday (Thanksgiving Day, Christmas Day, New Year’s Day). All communications will be reserved for currently boarded dogs on an emergency basis only. 

Major Holidays Include:

-Thanksgiving: 11/27/24-12/01/24 (Wednesday, Thursday, Friday, Saturday, Sunday)

-Christmas/New Year’s: 12/22-01/03

Non-Major Holidays:

The following Holidays and long weekends have a 3-night minimum stay requirement. All non-major holiday bookings require full upfront payment within 24-hours of booking to reserve your kennel. No-shows will be subject to paying 100% for the missed booking.    

-Martin Luther King Jr Day - Jan 12th-15th

-Presidents’ Day - Feb 16th -19th

-Easter Weekend - Mar 29th -Apr 1st

-Memorial Day -May 24th-27th

-Independence Day - July 4th

-Labor Day - Aug 30th- Sept 2nd

-Indigenous People Day/ Columbus Day - Oct 11th - 14th

-Veterans’ Day- Nov 8th- 11th

Holiday Cancellation Policy:

-100% refund given 3 weeks from booking date.

-50% refund given 2 weeks from booking date.

-Bookings canceled under 2 weeks from booking will be given no refund.

Holiday Pick-Up and Drop-Off Policy: 

No Drop off/ Pick up hours are available on Easter Day or the 4th of July. Otherwise, our standard Pick Up and Drop Off policy applies unless directly specified. You can find those policies above under the heading “Drop Off Time/ Pick Up Time For Boarding.” 

If you have any questions, please reach out to us at claudia@scboarding.com

Health and Safety Standards: 

We work very hard to keep a healthy and clean kennel environment. To achieve this goal, we ask that you help us by noting your dog’s coat and overall health condition before their stay. This helps us keep odors and pests at bay. We offer various add-on services that we are happy to schedule, such as daily coat maintenance, go-home baths, and full grooms upon request. However, if we find that your dog’s body condition doesn’t allow us to keep the facility odor and pest-free, we will add the services required to keep the environment and your furry friend as clean possible at the owners expense.

Examples of this include:

-Removing and bathing any dog found to have Fleas.

-A long-haired geriatric dog that urinates on itself during the night requires a bath to remove odor and clean the dog.

-A heavily matted dog holding odor requires a bath to remove smells from themselves and the facility.

-Any high-odor-carrying dog needs a deodorizing bath.

-A double coated dog thats coat has not been maintained and is shedding excessively. This often includes Husky’s and Shepherds.

For the safety and sanity of our guests, females in heat will NOT be accepted for boarding. Additional boarding costs will be incurred if they go into heat during their stay.

We thank you for your understanding and help in keeping SCB&T a clean kennel environment.